Cancellation and Return Policy

To cancel your subscription, please log in to your account and email at least 48 hours before your next scheduled payment to avoid unnecessary charges or shipments.

A full refund is granted if you cancel before you schedule a Telehealth appointment. However, if the appointment has taken place, a partial refund will be issued with a $100 fee retained for the provider consultation.

Please note, once a prescription medication has been processed by our pharmacy, it is non-cancellable and non-refundable. For overnight shipped prescriptions requiring refrigeration, the patient is responsible for prompt retrieval and storage. We cannot accept returns or provide refunds if these medications are not appropriately handled.


For all medications that leave the pharmacy, we cannot accept returns or offer refunds due to government regulations.

Exchanges (if applicable)

We only replace items if they are defective or damaged, and you must contact us within two weeks of delivery.

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